(Last update: 05 June 2018)
THIS SITE IS OWNED AND OPERATED BY : IMAGE HUB PRINTING AND PHOTO SERVICES
The following chapters are included in the TERMS & CONDITIONS
(I) THE USE OF OR INABILITY TO USE THE SITE, THE SERVICE, OR THE CONTENT,
(II) ANY TRANSACTION CONDUCTED THROUGH OR FACILITATED BY THE SITE;
(III) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SITE, THE SERVICE AND/OR THE CONTENT,
(IV) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, OR
(i) your breach of these TERMS AND CONDITIONS or
(ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Products that was not part of the standard Site Content.
MEMBERSHIP TERMS & CONDITIONS
1.1 Application for Membership is open to those residing in Malaysia aged 18 and above. However, approval of membership is subject to the discretion of the Management of Image Magic.
1.2 The management of Image Hub. has the right to decline any individual Member status or to terminate a Member's membership at its discretion without prejudice.
1.3 Employees of Image Hub., its affiliates, subsidiaries, advertising agencies and suppliers are not eligible to become Image Hub Members.
1.4 Individuals who wish to join Image Hub as a Member must first complete the online registration form. Each Image Hub member is entitled to only 1 account (Online Member Account).
1.5 Members may terminate their membership at any time. As proof, all requests for termination of membership must be in writing and mailed to Image Hub.
2.1 All printing of Image Hub products will be solely undertaken by Image Hub or its appointed vendor. Image Hub Members are restricted from submitting any order for an Image Hub product to another printer/lithographer. If a Member does not adhere to this condition, the management reserves the right to terminate his or her service account and membership as card card-body as demand the return of all materials and information pertaining to Image Hub. In such a case, Image Hub will reimburse that Member for the return of materials which shall be considered “used” and payment shall be as according and subject to the condition of those materials.
2.2 Image Hub Members are solely responsible for their own customers including any transaction such as payment collection.
2.3 Image Hub reserves the right to reject any order that does not comply with the standard product specifications for output set by Image Hub and stated in the members’ Image Hub website.
2.4 Once you submit an order to Image Hub, it is considered a purchase. Once an order is in the process stage (i.e, “Print”, “Shipped” or “In Processing” status) it cannot be canceled or changed.
2.5 If Member is required to amend and resend artwork file to Image Hub, Member must do so within 14 working days after “Pending” notice is given by Image Hub. Or else the order will be considered null and void. All payment made for that particular order will not be refunded. Image Hub will not entertain any members’ request to change their order to another order of lesser, equivalent or higher value.
2.6 Order will not be processed if printing fee is not paid.
2.7 We provide Rush Order to our Members with a certain amount of charges. Once Members have agreed to put in their order with a rushing requirement, payment have to be made before we proceed on to printing. When rushing payment have been made, no refund will be given even if Members call in to cancel the rushing completion.
2.8 Image Hub provides printing services to its Members only.
2.9 Image Hub will not provide color proofing or proofreading services. However, we do provide online pdf proof checking. Members who wish to print actual sample proofing can request for a sample proofing for a small fee. It will be in a full color sample according to the actual files that is given by the Member itself.
2.10 Image Hub does not provide hardcopy of official receipts for purchases. Members can print out the official receipts for their completed orders from the 'Print Receipt' column.
2.11 Image Hub shall take legal action to prosecute any Member whom we suspect of making fraud deposits/payments to us. We shall also terminate that member’s membership and bar him/her from any further use of our services.
2.12 If Members have questions or request regarding their orders, do leave us a message in our official email email@example.com .This is to avoid any email unattended and to make sure that Members get the fastest response from us.
3.1 As Image Hub uses prepaid system, an order will be process once the payment is made. Members must email (firstname.lastname@example.org) a copy of the bank deposit slip/ funds transfer slip / statement as proof of deposit and verification purposes.
4.1 There is no surcharge for standard delivery. Our production periods: Standard production: process days* – your order, artwork ready for printing and payment have to be with us by 5pm from Monday to Friday and 12pm for Saturday Rush Order production: 1 day earlier for standard production/ working days* – your order, artwork ready for printing and payment have to be with us by 5pm from Monday to Friday and 12pm for Saturday. Our delivery periods: Standard delivery: 1-2 working days (depends on the location of delivery) The above-mentioned working days is exclusive of Sunday and Public Holiday. Working days are from Monday to Friday.
4.2 Exact reprints will be charged at the same price.
4.3 Services, products and pricing is subject to change from time to time.
4.4 All goods are delivered to Image Hub Members by Image Hub 's appointed courier service company/ employees of Image Hub.
4.5 Image Hub will not liaise with any customer on Member's behalf.
4.6 Image Hub will entertain requests for rushed deliveries through call in or email. For special arrangements, Members are required to write in or call Customer Service with their enquiry.
4.7 West Malaysia and East Malaysia charges will be different. The prices we charge is based on the location where Members choose to ship the goods to.
4.8 Self collection of your order at Image Hub's office is allowed. However, it will not be entitled for any discount. If members do not collect the goods within 30 days, Image Hub will dispose the related goods and no refund or reprints will be made. We will not be responsible for the printed carousel-item if Members fail to collect them in the time given which is 30 days.
4.9 Additional delivery cost will be charged if or when necessary for the reason listed below
a. Customer given the wrong delivery address/ area.
b. Customer would like to change the delivery address or self- collection at Image Hub’s office after the goods is shipped out.
c. The delivery address where courier services are not available.
d. Customer requests special delivery time (not during office hour)
e. Customer is not available to receive the goods during the expected delivery time and date.
f. Courier to overseas.
g. Other unexpected situation or request by Members.
4.10 It is advisable for Members to fill in a full and complete shipping address to ease the delivery process. Any address with just a PO BOX stated will not be entertain, this is because some courier company will not be able to deliver the product to Members.
4.11 Goods delivered to Image Hub Members are packed according to Image Hub’s standard packing. Once goods have left our premises, they are no longer the responsibility of Image Hub. If there are any discrepancies in the print quality or quantity of goods, Members are advised to call the Image Hub Customer Service to lodge a complaint.
5.1 All artworks should be saved into individual files and according to each order.
5.2 All artworks must be sent to Image Hub through the Internet or by courier service.
5.3 Due to the different color displays on various monitors, printed color of end product may differ from what appears on screen. Therefore, Image Hub will not be responsible for color discrepancies in the end product as a result of member’s reliance on the said color displays instead of Image Hub’s CMYK Color Reference manual to set his/her colors for output.
5.4 Image Hub will not be responsible to reprint nor refund cause by the artwork file submission by Member due to the following reasons:
a. for any misplacement, pictures blur, spellings or typo error on customer's artwork.
b. any content fills up with overprint (font, picture and etc) which will not be printed out in final product.
c. printing file must be save as CMYK four-color format, if artwork file is RGB, Pantone color or other color format, Image Magic will convert it to CMYK four color format. Color variance caused by the conversion will be considered as acceptable by Member.
d. Picture, text and etc cannot be too close to the bleeding line, allowance of 3mm++ is a must to avoid post press error. (cutting)
e. Font less than 8pt will result in blur and cannot be seen clearly.
f. All C100, M100, Y100 and K100 percent (5) cannot be more than 250%. It will result in overlap problem and etc. For solid black color, the code is C50 and K100.
g. Draw of line and curve less than 0.076mm /0.25pt will result in break line or not printed.
h. Text and picture should retain at least 10mm from book center position pine area or cutting area for booklet print.
i. Order specification is different with artwork submmitted in term of size and layout. Image Hub shall print according to the order specification although the artwork is different size.
j. Final printout meet the standard printing expectation, referring ( clause 6 Printing Outcome Expectation & Clause 7 Colour Disclaimer. )
k. Image Hub cannot be held liable for any consequences in the event of an artwork goes undetected.
5.5 Guidelines and artwork specifications are included on IMAGE Hub Website, members are required to prepare their file accordingly, failure to do so will result in mistakes shown on the end product in which IMAGE Hub will not be responsible for as we print based on the file sent by our Members.
5.6 Late submission of artwork will definitely result in later delivery. In the case of late submission of artwork, Image Hub reserves the right to negotiate a new delivery date, propose additional charges for "rush work", or decline the job altogether.
5.7 Image Hub shall not be held responsible for any copyright infringement of artwork content.
5.8 Image Hub reserves the right to reject any job/artwork that is deemed to contain offensive literature or images.
6. Printing Outcome Expectations
6.1 Colour reproduction or accuracy is generally subject to the limitations of gang-run printing method. Therefore, the accuracy of colour reproduction is NOT guaranteed.
6.2 Image Hub assures you that the colour reproduction & consistency of every piece of your product printed in the same batch will be the same. However, we cannot be held liable for colour variations between jobs printed in different batches at different ordering periods.
6.3 Tolerance of the cutting edge for:
|Litho Offset||Digital Offset|
|+/- 1.5mm||+/- 2.0mm|
6.4 Printed surface dotted with dirt shall not be more than 1 dot per 5cm2 and the dot shall not be bigger than 0.3mm.
6.5 While Image Hub will take every caution when handling pressure sensitive materials like carbonless copy paper (NCR), we cannot guarantee that they will be completely free of markings after print.
6.6 For products with Spot UV finishing, tolerance of registration is ±0.5mm. Member may not reject order if Spot UV defects affect only 2% or below of the printed quantity per order.
6.7 For products with Hot-Stamping finishing, tolerance of registration for:
|Business card||+/- 2.0mm||+/- 2.5mm|
|Loose Sheet||+/- 1.5mm||+/- 2.0mm|
|Money Packet||+/- 2.5mm||-|
6.8 Finishings such as Spot UV and Hot-stamping may cause the card thickness to become uneven and when packed cards may be become slightly curved (i.e. not flat when placed on table, in wallet, card holder, etc). Image Hub shall not accept any rejects claims for curved Business Cards due to these factors.
6.9 For products with thin paper material such as money packet, art paper or simili loose sheet with hot-stamping finishing, stamping pressure may leave a stamping mark on the back of the product. Hence, members shall notice this risk and Image Hub shall not be held responsible for the stamping mark on the back.
6.10 For product with die-cutting, tolerance of cutting for:
|+/- 1.5mm||+/- 2.0mm|
6.11 For reverse printing artwork, all wording that consist font size ≤ 5pts and without BOLD, must add outline to reduce the wording blurry problem. Image Magic shall not bear the consequences on the wording blurry due to small font size.
6.12 For Litho Offset printing, maximum total ink coverage must not more than 240%.Too much ink coverage may cause set off problem. Hence, members shall notice this risk and Image Hub shall not be held responsible for set off problem cause by total ink coverage is over 240%.
6.13 Image Hub shall not be held responsible for any Overprint setting in your artwork. Image Hub shall not bear the consequences of the printing outcome. Hence, please do the self-check for any unwanted Overprint setting in your artwork.
6.14 Folding Finishing: When the folding finishing is applied to paper products like Loose Sheet, Money Packet, Booklet, etc., the folding pressure may cause slight paper cracks along the folding line. These cracks will look more noticeable on solid colours. This issue is unavoidable as it is a result of the nature of the paper fibres. Therefore you agree that Image Hub shall not be held responsible for this issue and this issue cannot be submitted or reported as a reject.
6.15 For products with Emboss finishing, tolerance of registration is ±0.5mm. Member may not reject order if Emboss defects affect only 2% or below of the printed quantity per order.
6.16 Due to the nature of our products, we cannot guarantee an exact match between repeat orders.
7. Colour Disclaimer (Litho-Offset)
In order to provide a cheaper end cost to our members and a quicker turnaround of the printed matter, Image Hub groups together CMYK work. This form of printing referred to as “gang-run printing” or “batch printing” is used for the printing of Image Hub standard products, and marginal variations are to be expected from one print run to another. As such, while we take great effort to match colours as accurately as possible, we cannot be held liable for these marginal colour variations or inaccuracies in the printed matter which may be more evident in reprints. A 100% exact colour match is not possible. The most accurate means of colour matching entails printing the job in isolation (entire-run print) as a stand alone job. This means of printing should be supported by contract proofing and will result in the print cost of the job being significantly greater.
8. Refund / Reprint
8.1 Image Hub will only refund or reprint the goods if it arrives at the hand of the Members in a damaged conditions. Image Hub will not refund nor reprint the product if there is any mistakes detected on the content of the print due to the carelessness of the Members for not checking the files properly before submitting it to us. Image Hub is not responsible for any other loss.
8.2 In any case of damaged goods, Members are first required to take a digital photo as proof the moment the parcel or products arrives at the hand of Members. Members can then email the picture to us at email@example.com . We will take the appropriate action and get back to Members as soon as possible.
8.3 Full payment amount shall be refund to Member who paid by cash, cheque or bank transfer. For Member who paid by credit card or paypal, the refund amount is only after deduction of 3% service charge from the total payment amount.